AI Receptionist for tyre fitting and wheel alignment centres
Tyre buyers decide in seconds. Answer first and you book the job.
Ava is the AI receptionist for tyre fitting centres that captures tyre size, quotes accurately, and books the fitting slot straight away.
Tyre callers call two or three centres and book with whoever answers. A single set of four tyres is worth £280–£600 fitted. Five missed calls on a busy day represent up to £3,000 in same-day fitting revenue lost.
The short answer
- 1. Tyre buyers are price-sensitive and fast-moving — they call two or three centres and book with whoever answers and gives a clear price. Ava answers every call and provides an honest price range.
- 2. She captures the tyre size (from the sidewall or the vehicle registration), the number of tyres needed, and whether the caller also wants balancing or an alignment check.
- 3. A set of four mid-range tyres is worth £280–£600 fitted. Five missed calls on a busy day is up to £3,000 in same-day revenue handed to a competitor who answered.
- 4. Same-day and emergency puncture calls are handled with urgency — Ava checks your fitting diary for the earliest available slot rather than defaulting to the next available day.
- 5. Ava integrates with MAM Autoware, GarageSales, and Motasoft, writing the tyre size, quantity, and fitting time into your job management system before the call ends.
The problem
A driver has picked up a nail in a tyre on the way to work. They pull into a side street, check their tread, and start calling tyre centres. They want someone who answers, gives them a price, and can fit today. You're in the pit fitting another set. The call rings out.
What Ava does
Ava answers every tyre enquiry, asks for the tyre size, vehicle make, and how many tyres are needed, checks your fitting diary, and books the appointment — including same-day slots where available — while quoting your price range honestly.
A set of four mid-range tyres runs £280–£600 fitted. An alignment check at £35–£60 and wheel balancing at £40–£80 per axle are high-margin additions. A single missed tyre fitting call on a busy day costs £70–£600 depending on the job.
Why do tyre centres lose bookings to competitors and what does each missed call cost?
Tyre buyers shop by availability and price, and they call multiple centres in the same session. The centre that answers first and quotes clearly almost always books the job. A single set of four tyres is worth £280–£600 fitted, with alignment and balancing additions bringing the combined invoice higher. Five missed calls in a busy morning represents up to £3,000 in same-day fitting revenue.
The tyre buying decision cycle is short. A motorist with low tread or a puncture wants the problem solved today. They will call three numbers from Google Maps and book with the first that answers and gives a clear price. A tyre centre that allows calls to ring out during the fitting bay's peak hours loses not just the one enquiry but the compound volume of missed calls across a day.
Alignment and balancing are the most commonly missed upsell in tyre fitting. A motorist who calls about two tyres is a natural candidate for a four-wheel alignment check at £35–£60 and wheel balancing at £40–£80 per axle. Ava captures whether the caller wants alignment included in the booking, which gives your fitter the opportunity to upsell at drop-off with a warm rather than cold conversation.
Seasonal tyre swaps — winter to summer and back — create concentrated call volumes in October and March that are impossible to handle without overflow answering. Ava handles the seasonal spike with unlimited concurrency, filling the fitting diary across the whole change-over period without a single call going unanswered.
How does Ava capture a tyre size over the phone from a caller who doesn't know it?
Ava asks the caller to read the three-number code from the sidewall of their existing tyre — the width, profile, and rim diameter — or, where that is not possible, asks for the vehicle registration and make so your team can cross-reference the correct size. She captures whichever format the caller provides and notes it on the job card.
Most tyre callers do not know their tyre size from memory, and some cannot access the vehicle at the time of calling. Ava is trained to guide callers to read the sidewall code — explaining that it looks like 205/55 R16 — in a way that is clear without being condescending. This simple step captures the most important detail for your parts order before the appointment is booked.
Where the caller gives a vehicle registration, Ava logs it and explains that your team will confirm the correct tyre specification before the appointment. This avoids the common problem of a tyre being ordered in the wrong size because a caller misread the sidewall, which wastes a fitting slot and damages the customer relationship.
For fleet or commercial callers with multiple vehicles, Ava captures the fleet manager's details and the registration list, flagging the enquiry for your fleet account contact rather than routing it into the retail fitting queue. Fleet tyre accounts are recurring revenue worth significantly more per interaction than a retail booking.
Does Ava handle same-day puncture and emergency tyre calls?
Yes. Ava identifies puncture and low tyre pressure calls as time-sensitive and checks your fitting diary for same-day availability first. If you have a slot, she books it immediately. If not, she captures the caller's details and offers the earliest alternative, explaining whether a repair or replacement is the likely outcome based on the damage description.
A puncture call is a high-urgency enquiry. The motorist may be parked with a flat, using a space-saver spare, or driving on a run-flat with reduced range. Ava establishes the situation in the first few questions and responds with appropriate urgency rather than treating it as a standard booking enquiry.
Where a same-day slot is available, the booking is confirmed immediately and the caller receives an SMS with the fitting bay address and arrival instructions. Where no same-day slot exists, Ava explains the situation honestly and offers the earliest available time, rather than making a promise the diary cannot fulfil.
For puncture repair versus replacement, Ava does not make the technical decision — she captures the damage description, the tyre size and position, and leaves the repair-or-replace call to your fitter on inspection. This protects your professional judgement and ensures the caller arrives with appropriate expectations.
£280–£600
Typical fitted price for a set of four mid-range tyres
UK motor trade estimate
£35–£80
Alignment check and balancing — the highest-margin additions to a tyre fitting invoice
UK motor trade estimate
2–3 centres
Number of tyre centres a buyer typically calls before booking — speed to answer decides the job
UK motor trade estimate
The difference
Voicemail takes a message. Ava books the appointment.
What callers ring about
Every tyres & wheel alignment call, handled.
- Tyre size and price enquiries
- Same-day puncture repair bookings
- Four-wheel alignment check bookings
- Seasonal tyre swap appointments
Hear it in action
This is what your callers hear.
- Good morning, FastFit Tyres — how can I help?
- Hi, I've got a slow puncture on my front left. Can I come in today?
- Absolutely — let me check the diary. Can I ask the tyre size? It's the three numbers on the sidewall, like 205/55 R16.
- It says 215/50 R17.
- Got that. I have a slot available this afternoon at 2pm — shall I book you in for an inspection and repair or replacement?
Before you choose
What to look for in an AI receptionist for tyres & wheel alignment.
Tyre size capture from non-technical callers
The AI must be able to guide a caller to read the sidewall code in plain language, or accept a vehicle registration for cross-referencing. A booking with no tyre size creates a parts order error that wastes a fitting slot.
Same-day and puncture urgency handling
Puncture callers need a same-day slot or a clear alternative. The AI must check real-time diary availability and respond with urgency — not offer the next standard booking window to a driver with a flat.
Alignment and balancing capture
Ask whether the AI prompts for alignment and balancing interest in the tyre booking call. This is the highest-margin upsell in tyre fitting and it is most effective when introduced at the booking stage rather than on the day.
Fleet and commercial routing
Fleet tyre accounts are recurring and high-value. Confirm the AI can identify a fleet caller and route them to your commercial contact rather than the retail booking queue.
Common questions
Everything you’re wondering.
Can Ava book a tyre fitting while the bay team is fully occupied?
Yes. Ava answers every tyre enquiry during busy periods and out-of-hours, captures the tyre size, quantity, and fitting preference, and books a slot without interrupting your team.
How does Ava capture a tyre size from a caller who doesn't know it?
She guides the caller to read the three-number sidewall code in plain language, or accepts the vehicle registration and makes so your team can cross-reference the correct size before the appointment.
Can Ava handle a same-day puncture call?
Yes. Ava identifies puncture and emergency tyre calls as urgent and checks your fitting diary for same-day availability first. If a slot exists, she books it immediately. If not, she offers the earliest alternative honestly.
Does Ava ask about wheel alignment and balancing in the booking call?
Yes. Ava asks whether the caller would like an alignment check or balancing included in the fitting appointment, capturing the interest so your fitter arrives with a warm upsell conversation rather than starting cold.
Can Ava quote a tyre price over the phone?
Yes. Ava provides an honest price range for the tyre size and brand category the caller describes. She explains that the exact price depends on the tyre brand and whether additional work is needed, and books the fitting slot.
Does Ava integrate with tyre centre booking software?
Yes. Ava integrates with MAM Autoware, GarageSales, Motasoft, and Garage Hive, writing the tyre size, quantity, and appointment time into your DMS before the call ends.
Can Ava handle seasonal tyre swap call volumes in October and March?
Yes. Ava handles unlimited concurrent calls, so the surge of seasonal swap enquiries in the change-over months is captured in full — every caller gets a booking without any hitting voicemail.
Pricing
Ava pays for herself on call one.
A set of four mid-range tyres runs £280–£600 fitted. An alignment check at £35–£60 and wheel balancing at £40–£80 per axle are high-margin additions. A single missed tyre fitting call on a busy day costs £70–£600 depending on the job. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
More Car Garages (MOT & Repair) sectors
Book a 15-minute demo. See Ava handle a real tyres & wheel alignment call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
Start Ava →