Question 1

Will it sound robotic?

Accepted Answer

Ava speaks in your brand voice, trained on your scripts, your greetings, your services. Clients don't know it's AI, unless you want them to.

Question 2

How long does it take to set up?

Accepted Answer

48 hours from contract to live. We handle every line of configuration. You answer a 15-minute brief. Ava goes live.

Question 3

What about patient data and GDPR?

Accepted Answer

Fully UK GDPR compliant, ICO registered, data processed inside EU servers. We send you the DPA to sign before a single call is handled.

Question 4

What if a caller asks for a human?

Accepted Answer

Ava escalates instantly. You nominate one or more humans on your team to receive escalations: by call, SMS, Slack, or email. Caller never gets stuck.

Question 5

Can it handle a busy reception desk with 200+ calls a day?

Accepted Answer

Yes. Ava is software, not a human; concurrency is unlimited. Two callers at once, twenty callers at once, no queue.

Question 6

Can I cancel any time?

Accepted Answer

Yes. Rolling monthly contracts. No setup fees, no minimum term. End it at the end of any month with written notice.

Question 7

Will it sound pushy or robotic?

Accepted Answer

No. Ava mirrors pace and tone. She listens before she pitches and reads when to back off.

Question 8

Can it handle objections?

Accepted Answer

Yes. We train it on your top 8 objections. "Not interested" / "Too busy" / "Already have someone": all handled.

Question 9

What about cold call compliance (PECR / GDPR)?

Accepted Answer

Ava only dials opted-in or legitimate-interest lists. Suppression lists built in. We configure it, you approve it.

Question 10

How does it know when to hand over to a human?

Accepted Answer

You define the triggers: budget threshold, specific keywords, urgency signals. Anything above that escalates instantly.

Question 11

What industries is it built for?

Accepted Answer

Any where outbound calling is legal and common: HVAC, roofing, financial services, property, insurance, B2B services.

Question 12

Can it re-engage ghosted quotes?

Accepted Answer

Yes. Same Ava, different script. Point it at your open-quote graveyard and watch close rates recover.

Question 13

How accurate are the quotes?

Accepted Answer

As accurate as your pricing rules. You define the logic; Ava applies it consistently, every time.

Question 14

What if our prices change?

Accepted Answer

Update your pricing table once. Ava reflects it immediately across every channel.

Question 15

Internal tool or customer widget: which should I choose?

Accepted Answer

Both. Most clients start with internal (replaces 2–3 hours of daily quoting time), then add the widget for 24/7 self-serve leads.

Question 16

What industries is this for?

Accepted Answer

HVAC, roofing, builders, solicitors, financial advisers, insurance brokers, any business where quoting is complex, time-consuming, and repetitive.

Question 17

Is it GDPR compliant?

Accepted Answer

Yes. No personal data stored beyond the session without explicit consent. ICO-registered, UK GDPR compliant.

Question 18

Does it connect to our CRM?

Accepted Answer

Yes. Quotes log to your CRM via webhook or Zapier. HubSpot, GoHighLevel, Salesforce integrations available.

The questions buyers ask. Answered honestly.

Every question about Ava the receptionist.