AI Receptionist for commercial and office cleaning
Commercial cleaning contracts are awarded in a single call. Make sure you answer it.
Ava is the AI receptionist for commercial cleaning companies that answers every facilities enquiry, captures office size and contract spec, and books your site survey before the competitor responds.
A missed commercial cleaning enquiry costs £8,000–£24,000 per year in annual contract value. One unanswered call from a multi-site facilities manager can forfeit a five-figure account.
The short answer
- £8,000–£24,000 per year is the recurring contract value of a mid-size office — each missed enquiry from a facilities manager is a significant account gone.
- 24/7 cover captures the after-hours call from a procurement manager who rings after their own working day ends.
- Office size, frequency, site count and contract timeline captured at booking so your estimator arrives at the survey with a complete brief.
- 48-hour go-live gets Ava trained on your commercial tiers and survey process before the tender window closes.
- 5 platforms supported — Jobber, ServiceM8, BookingKoala, Launch27, Tradify.
The problem
A facilities manager calls to compare cleaning contractors for a 50-person office. They ring three companies. One goes straight to voicemail, one promises a callback that doesn't come, and one answers, captures the brief, and sends a quotation that afternoon. You need to be the third company.
What Ava does
Ava handles commercial cleaning enquiries professionally, captures the office size, frequency, service spec and contract start date, and books a site visit or quotation call with your commercial team.
A commercial office cleaning contract for a 50-person office is worth £8,000–£24,000 a year. A multi-site contract is significantly more. The firm that answers wins the account.
How does Ava handle a commercial cleaning enquiry?
Ava answers professionally, captures office size, cleaning frequency, site count, current contractor and contract end date, then books a site survey with your commercial team. Commercial leads write into your CRM as structured opportunities with the full spec captured before the visit.
A facilities manager comparing cleaning contractors is running a procurement exercise. Their shortlist is shaped in the first three calls they make. The company that answers, captures the detail, and books a survey promptly makes the shortlist. The companies that go to voicemail do not.
Ava speaks the commercial language: five-nights-a-week service, DBS clearance requirements, security access briefings, TUPE implications. She captures the specific context that your estimator needs to produce an accurate quotation on a single site visit.
Every commercial enquiry writes into Jobber or your CRM with office size, site count, frequency and contract timeline, so your estimator scopes the job before leaving the office rather than arriving to discover a completely different brief.
Why do commercial cleaning firms miss high-value contracts to missed calls?
Facilities managers call during their own working day, often mid-morning or just after lunch, when your commercial team is already out on surveys or client visits. The call rings out, the manager moves on to the next company on their list, and the contract is awarded before you even know the enquiry existed.
Commercial cleaning procurement has short windows. A contract ending in eight weeks means the facilities manager is calling NOW, not next quarter. If your commercial line is unanswered for even an hour, you can be off the shortlist before you've had a chance to quote.
Contract value compounds with duration. A five-year commercial contract at £12,000 a year is a £60,000 account. The cost of missing that single enquiry call is not the £12,000 first-year fee — it is the full lifetime value of a client you never won.
Ava ensures that call reaches a booking. The facilities manager gets a professional, commercially aware response and a confirmed site visit date, which is exactly the signal that puts a cleaning company on a procurement shortlist.
What does Ava capture, and what does she leave to your commercial team?
Ava captures office size, site count, cleaning frequency, current contractor, contract timeline and access requirements. She never advises on TUPE obligations, DBS vetting processes, pricing, or what the existing contractor should be doing differently — those are commercial and legal conversations for your qualified team.
The pre-survey brief Ava captures shapes how your estimator approaches the visit. Knowing the site is a 120-person office needing five-nights-a-week service with security access from 6pm means the estimator arrives with the right staff cost model and the right questions already drafted.
She does not attempt to quote the contract, comment on competitive pricing, or advise on TUPE obligations if staff transfers are involved. Those are professional conversations that require expertise and liability awareness that sits with your commercial director.
This clean boundary protects your business and, commercially, ensures the client's first detailed conversation about their cleaning requirement is with a qualified professional rather than a booking AI that summarised the options.
£8,000–£24,000
Annual value of a mid-size office cleaning contract
Figures already used in this page; UK cleaning industry estimate
3 companies
Typical number a facilities manager calls before choosing a supplier
UK facilities management observation
8 weeks
Typical notice period before a commercial cleaning contract changes hands
UK commercial cleaning industry estimate
The difference
Voicemail takes a message. Ava books the appointment.
What callers ring about
Every commercial & office cleaning call, handled.
- Office cleaning contract tenders
- Multi-site facility survey bookings
- Daytime and out-of-hours spec enquiries
- Contract renewal comparison calls
Hear it in action
This is what your callers hear.
- Good morning, CleanEdge Commercial — how can I help?
- Hi, I manage the facilities for a 120-person office and we're looking to change our cleaning contractor. Our current contract ends in eight weeks.
- That's good timing. Can I ask whether you need daily cleaning or a five-nights-a-week service, and whether access for evening cleaning is straightforward or requires security coordination?
- Five nights a week. We have security on site from 6pm so they'd need to be briefed.
- Noted — I'll flag that for the survey. I can book a site visit with our commercial director this week to assess and produce a quotation. What days work for you?
Before you choose
What to look for in an AI receptionist for commercial & office cleaning.
Commercial language fluency
Facilities managers judge professionalism on the first call. The receptionist must handle five-nights-a-week, DBS, TUPE and multi-site terminology without hesitation.
Contract timeline capture
Current contractor end date and procurement timeline are the two data points that define urgency. Confirm both are captured and logged.
Site survey booking with access notes
The estimator needs to know about security access, out-of-hours entry, and any clearance requirements before arriving. Confirm the system captures all of this at booking.
Structured CRM entry
The enquiry should write into Jobber or ServiceM8 as a commercial opportunity with office size, frequency and timeline so your estimator can scope from a clean brief.
Common questions
Everything you’re wondering.
Can Ava handle commercial cleaning enquiries from facilities managers?
Yes. Ava captures commercial detail: office size in square metres or headcount, number of floors, cleaning frequency, required spec (daily, five-nights-a-week), any security or out-of-hours access requirements, and the contract start date.
What qualifying information does Ava capture for a commercial enquiry?
Business type and office size, cleaning frequency required, current contractor and contract end date, whether out-of-hours cleaning is needed, and the procurement contact's timeline for awarding the contract.
Can Ava handle multi-site commercial enquiries?
Yes. Ava captures site count, primary location, total floor area, and whether a single or per-site schedule is required, then routes the enquiry to your commercial director as a structured multi-site opportunity.
Can Ava handle out-of-hours commercial enquiries?
Yes. Commercial facilities managers often call outside business hours after their own workday ends. Ava captures the full brief and schedules a callback from your commercial team at the next opportunity.
Does Ava book site surveys for commercial cleaning quotations?
Yes. Ava books a site visit with your commercial team, capturing building access, cleaning frequency and any security clearance requirements so your estimator arrives prepared to quote accurately.
How quickly can Ava be answering our commercial enquiries?
Typically within 48 hours. We train her on your commercial service tiers, site survey process and contract types, then test before she goes live.
Does Ava integrate with commercial cleaning management software?
Yes. Ava writes confirmed site survey bookings into Jobber or ServiceM8 with office size, frequency, site count and contract timeline, so your estimator reviews a structured brief before attending.
Can Ava handle calls about TUPE, DBS, or security-cleared staff requirements?
Ava captures whether the contract has specific security or clearance requirements and flags these in the booking. She does not advise on TUPE obligations or DBS requirements — those are handled by your commercial team in the survey.
Pricing
Ava pays for herself on call one.
A commercial office cleaning contract for a 50-person office is worth £8,000–£24,000 a year. A multi-site contract is significantly more. The firm that answers wins the account. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
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