A patient rings to rebook a sight test while you're fitting frames at the desk.

Sectors we cover

Every sub-sector in Opticians.

Each sector has its own dedicated page — niche-specific scripts, FAQ, and SEO coverage for every service type.

What Ava does

From first ring to confirmed booking — automatically.

• 01

  Answers

  Every call, every channel — phone, WhatsApp, web chat. 24/7, unlimited concurrency, in your brand voice.

• 02

  Qualifies

  Asks the right questions for your niche. Captures urgency, budget, postcode, system type — whatever matters to your business.

• 03

  Books

  Checks your calendar, offers slots, confirms the appointment, and sends SMS confirmation. No human needed.

• 04

  Re-engages

  Follows up on no-shows, sends review requests, nurtures stale leads back to active — on autopilot.

Common questions

Everything you’re wondering about Ava for Opticians.

• How does Ava handle opticians calls?

  Ava is trained on your specific scripts and services. It answers in your brand voice, qualifies the caller, books appointments, and escalates urgently to your team when needed.

• How long does setup take?

  48 hours from contract to live. We handle every line of configuration — you answer a 15-minute brief. Ava goes live.

• Is Ava UK GDPR compliant?

  Yes. Fully UK GDPR compliant, ICO registered, data processed inside EU servers. We send you the DPA to sign before a single call is handled.

• What if a caller needs to speak to a human?

  Ava escalates instantly by call, SMS, Slack, or email to your nominated team member. No caller ever gets stuck.