AI Receptionist for Glass Repair Companies
Emergency glass repair calls answered 24/7 — board-ups and misted units alike.
Ava answers emergency glass repair calls 24/7 and dispatches your team — urgent jobs never go to voicemail.
Emergency glazing peaks at night and weekends. Missing after-hours calls loses £150–£600 jobs at exactly the moment they need you most.
The short answer
- Emergency glass calls peak at night and weekends — Ava answers and dispatches 24/7.
- £150–£600 per repair job; a single missed emergency call costs more than a day's subscription.
- Ava triages urgency (security breach vs cosmetic repair) and routes accordingly.
- Misted unit replacements are booked as standard appointments; break-ins are flagged for immediate dispatch.
- ServiceM8 and Joblogic integration for real-time job creation and dispatch.
The problem
A homeowner's window is smashed at midnight. They're on Google, ringing everyone. Your phone goes to voicemail. A competitor with 24/7 coverage picks up, dispatches in 20 minutes, and earns the job — and every future glazing job from that household.
What Ava does
Ava triages the call immediately — security emergency or cosmetic repair — and either notifies your on-call glazier directly or books the standard appointment. No job goes unlogged, no matter what time the call comes in.
An emergency board-up or glass repair runs £150–£600. Missing after-hours calls — the peak time for break-ins — loses jobs you never knew existed.
How does Ava handle emergency glass repair calls?
Ava identifies whether the call is a security emergency (broken pane, break-in, vandalism) or a non-urgent repair (misted unit, small crack). Emergencies trigger immediate dispatch notification to your on-call glazier. Non-urgent jobs are booked into your standard diary.
ServiceM8 and Joblogic allow Ava to create a job record live on the call, capturing the property address, glass type, and urgency level. Your on-call glazier receives the job immediately via their app — no manual relay.
Insurance work is handled differently. Ava captures the insurer name, claim reference, and excess amount, then confirms your firm's insurance approval status. This saves 20 minutes of admin on each insurance job.
What is the cost of missing an after-hours glass repair call?
Break-ins, accidents, and storm damage happen predominantly at night and weekends. These are the hours when glass repair companies most often divert to voicemail. A homeowner with a smashed pane at midnight can't wait — they find whoever answers. That's usually a larger national firm or a competitor who operates 24/7.
Emergency glazing call-outs command a premium — typically £150–£600 for a board-up and glass cut. A firm doing 8–10 emergency call-outs per week at this rate turns over £60,000–£300,000 annually on emergency work alone. Missing a third of those calls — a conservative estimate for firms without 24/7 coverage — removes £20,000–£100,000 from the top line.
£150–£600
typical emergency glass repair call-out value
UK glazing trade estimate
60%+
of emergency glazing calls arrive outside business hours
UK emergency trades research
24/7
Ava coverage — including bank holidays
Ava internal
The difference
Voicemail takes a message. Ava books the appointment.
What callers ring about
Every glass repair & misted units call, handled.
- Emergency broken glass call
- Misted unit replacement booking
- Vandalism or break-in glazing
- Insurance company referral
Hear it in action
This is what your callers hear.
- Thanks for calling. This is Ava, the emergency glazing receptionist. Is this an urgent situation?
- Yes — someone's put a brick through my front window.
- I'm sorry to hear that. Is the property currently unsecured?
- Yes, the glass is completely out.
- I'm flagging this as urgent now. Can I take your address so I can notify the on-call glazier immediately?
- 14 Birchwood Close, SE23.
- Thank you. Our glazier has been notified and will call you back within the next 10 minutes to confirm arrival time.
Before you choose
What to look for in an AI receptionist for glass repair & misted units.
Urgency routing logic
Security emergencies need a different protocol from misted units. Ensure the AI routes these separately.
Insurance call handling
Insurance claims require specific data capture. Configure Ava to collect insurer, claim ref, and excess before ending the call.
On-call integration
Ava should notify your on-call glazier immediately for emergencies — not just log the call for morning.
After-hours premium
Configure your script to mention any out-of-hours surcharge upfront to avoid disputes on arrival.
Common questions
Everything you’re wondering.
Can Ava dispatch an emergency glazier in the middle of the night?
Yes — Ava notifies your on-call glazier immediately via ServiceM8, Joblogic, or a direct notification, depending on your setup.
How does she handle insurance company calls?
Ava captures insurer name, claim reference, and excess amount, then confirms your insurance approval status. The job record is created immediately.
What's the difference between an emergency and a standard booking?
Ava asks about the nature of the issue. A broken pane or break-in is flagged as urgent. A misted unit or hairline crack is booked as a standard appointment.
Can Ava mention our out-of-hours call-out fee?
Yes — the script is configured with your fee structure so callers know the cost before your glazier arrives.
Setup and guarantee?
48-hour setup, 10-booking guarantee or full refund.
Pricing
Ava pays for herself on call one.
An emergency board-up or glass repair runs £150–£600. Missing after-hours calls — the peak time for break-ins — loses jobs you never knew existed. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
More Windows, Doors & Conservatories sectors
Book a 15-minute demo. See Ava handle a real glass repair & misted units call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
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