AI Receptionist for uPVC Window Companies
Never miss a uPVC window enquiry while you're out measuring.
Ava captures every uPVC window enquiry and books the survey while you're out measuring.
A missed uPVC window enquiry is a £2,000–£6,000 installation job gone. Most homeowners ring 2–3 firms and book the first to respond.
The short answer
- 1 in 3 uPVC enquiries arrives while the surveyor is on-site — Ava answers and books the survey call.
- £2,000–£6,000 average installation value means a single missed quote costs more than a month's subscription.
- Ava captures property details, preferred window style, and availability before passing to your Joblogic or Commusoft calendar.
- After-hours coverage catches the 35–40% of homeowners who research and ring in evenings.
- 48-hour setup, no DIY configuration. 10-booking guarantee or refund.
The problem
Your surveyor is measuring a bay window across town. A homeowner rings for a full house replacement quote. They wait four rings, hit voicemail, and ring the next firm on Google. You never knew the job existed.
What Ava does
Ava answers, captures the property type, window count, frame preference, and availability, then books the survey directly into your Joblogic or Commusoft diary — before the caller has a chance to ring anyone else.
A uPVC window installation for a 3-bed semi averages £3,000–£6,000. One missed enquiry per day is over £1 million in annual revenue you never quoted on.
Why do uPVC window companies miss so many quote enquiries?
Surveyors are out measuring for most of the working day. One person can't measure a bay window and answer a new enquiry at the same time. Around 38% of residential glazing calls arrive after 5 pm. Each unanswered call is a quote that goes to a competitor who picks up.
Most uPVC window firms run lean — one or two surveyors, a part-time admin, and a busy owner. The phone is answered when someone is free, which is rarely. Homeowners replacing windows are actively comparing three or four firms simultaneously. The survey gets booked with whoever responds first.
Joblogic and Commusoft both support calendar booking. Ava integrates with these to check surveyor availability in real time and book the survey slot before the caller hangs up. No voicemail, no call-back chase.
Evening and weekend enquiries account for a disproportionate share of high-value jobs — homeowners browsing at night, planning a renovation, ready to commit. Ava answers every one with the same calm, professional tone.
How does Ava handle a uPVC window enquiry from start to survey?
Ava answers, identifies the property type and window count, confirms the preferred style (casement, sash, bay), captures the caller's address and availability, and books the surveyor slot directly into your calendar. The lead arrives in your inbox with everything needed to prepare a quote.
The call follows your firm's script — not a generic template. Ava asks the questions your surveyors need: how many windows, frames or full replacement, any planning restrictions, preferred timeline. This pre-qualification saves 15–20 minutes of back-and-forth on the survey itself.
If the caller isn't ready to book, Ava captures name, number, and job details and marks the lead for follow-up. Nothing falls through the gaps. Business Micros and Powered Now users can receive the structured note directly.
Urgent enquiries — broken glass, failed seal, security risk — are triaged differently. Ava flags them as urgent and offers the earliest available slot or a same-day callback from the team.
What does a missed uPVC window enquiry actually cost?
A standard uPVC window installation for a 3-bed semi runs £2,000–£4,000. A full house or bay-window project reaches £5,000–£6,000. Missing one enquiry per week costs £100,000–£300,000 in annual revenue you never quoted on — before accounting for referrals from those customers.
Window replacement is a considered purchase. Homeowners don't ring repeatedly — they move to the next firm on their list. FENSA-registered companies who answer every call build a reputation for responsiveness that compounds over time. Those who rely on voicemail lose the enquiry and the review.
Ava's cost is under £30 per day at the Growth tier. A single additional survey booking per week pays for six months of the service. The 10-booking guarantee means the risk sits with us, not you.
Does Ava work with FENSA registration and warranty paperwork?
Ava handles call capture and booking, not document processing. She can inform callers that your firm is FENSA-registered and that certificates are issued on completion, but she doesn't generate or file FENSA certificates. All compliance documentation stays with your existing workflow.
For regulated aspects — FENSA compliance, Building Regulations Part L, deposit protection — Ava's role is to book the surveyor and confirm the job scope. She never promises compliance outcomes on a call. If a caller asks about specific guarantees, she notes the query and flags it for the surveyor to address in person.
This keeps the call professional and accurate without over-promising. Homeowners hear a knowledgeable, calm response; surveyors arrive with a pre-qualified lead and clear notes.
38%
of residential glazing enquiries arrive outside office hours
UK glazing industry estimate
£2k–£6k
typical uPVC window installation value per property
UK glazing trade data
3 firms
average number a homeowner contacts before booking
UK home improvement consumer research
The difference
Voicemail takes a message. Ava books the appointment.
What callers ring about
Every upvc windows call, handled.
- New window quote request
- Survey appointment booking
- Existing order follow-up
- Glass repair enquiry
Hear it in action
This is what your callers hear.
- Thanks for calling. This is Ava, the virtual receptionist. Are you looking to get a quote for new windows?
- Yes, we need the whole house done — 3-bed semi, about 12 windows.
- Perfect. I can book a survey for you. Could I take your postcode and a couple of details about the property?
- It's SW12 9AB. All uPVC, casement style.
- Brilliant. And what days work best for the survey — mornings or afternoons?
- Mornings are better.
- I'll book you in for a morning survey. You'll receive a confirmation shortly. Is there anything urgent, like a broken pane, we should know about?
- No, it's just a quote.
- Perfect. All booked. The surveyor will be in touch to confirm the exact time.
Before you choose
What to look for in an AI receptionist for upvc windows.
Calendar integration
Confirm Ava connects to your actual surveyor diary — Joblogic, Commusoft, or Google Calendar — so surveys are booked without a call-back.
Script customisation
Your questions differ from a double-glazing firm's. Ensure the AI captures your specific job details — frame count, style, access constraints.
FENSA-aware responses
The AI should know your FENSA status and quote it accurately without overpromising compliance outcomes.
Urgent triage
Broken glass and security failures need same-day handling. Check the AI can flag and escalate these separately from standard survey bookings.
Common questions
Everything you’re wondering.
Can Ava book a surveyor directly into our diary?
Yes — Ava integrates with Joblogic, Commusoft, and Google Calendar to check availability and confirm the slot live on the call.
What if the caller wants a price on the phone?
Ava explains that pricing depends on a site survey and books the appointment. She never gives indicative prices unless you've configured approved ranges in her script.
Does Ava handle commercial glazing enquiries differently?
She can be scripted to route commercial enquiries separately — capturing company name, site address, and job scope before passing to your commercial team.
What happens with urgent calls — broken glass or a failed lock?
Ava flags urgent calls and offers the earliest available slot or an immediate callback from your emergency line, depending on your configured protocol.
We're FENSA-registered — can Ava mention this?
Yes. Ava can confirm your FENSA registration and that certificates are issued on completion. She won't make compliance promises beyond what you've approved.
How long does setup take?
48 hours. Our team configures the script, integrates your calendar, and runs test calls. No DIY prompt engineering required.
Is there a guarantee?
Yes — 10 booked surveys in your first 30 days or we refund the month and work for free until you hit 10.
Can Ava work outside our office hours?
Ava operates 24/7. Evening and weekend calls are handled identically to daytime calls — same script, same booking capability.
Pricing
Ava pays for herself on call one.
A uPVC window installation for a 3-bed semi averages £3,000–£6,000. One missed enquiry per day is over £1 million in annual revenue you never quoted on. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
More Windows, Doors & Conservatories sectors
Book a 15-minute demo. See Ava handle a real upvc windows call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
Start Ava →