AI Receptionist for HydraFacial and microneedling clinics
Skincare clients are loyal. Win them with the first call.
The problem
A caller wants to start a skin treatment programme. They're comparing HydraFacial, microneedling, and chemical peels. They've had consultations at two clinics already. The next clinic to call them back gets the booking — and a patient worth £2,000/year.
What Ava does
Ava explains your full skin treatment menu, asks about skin concerns (acne, pigmentation, anti-ageing, texture), and recommends the most appropriate entry treatment — then books the consultation or first session before the caller hangs up.
A regular skin treatment client averages £150–£300/month across a programme. Retained for 12 months: £1,800–£3,600. Miss their first enquiry and you never get started.
Hear it in action
This is what your callers hear.
- Hello, Lumière Skin Studio — how can I help?
- I'm looking to improve my skin generally — I've got some pigmentation and my skin looks quite dull.
- Both of those are really treatable. For pigmentation and dullness, we often start with a HydraFacial to resurface and brighten, then build a programme with vitamin C peels or microneedling for longer-term results. Would you like a skin consultation so we can assess what's best for you?
- Yes — how much is the consultation?
- It's complimentary. We do a full skin analysis using our Visia imaging system and put together a treatment plan with no obligation. Can I book that for you?
Common questions
Everything you’re wondering.
Can Ava recommend skin treatments based on the caller's concerns?
Yes. Ava asks about primary skin concerns — acne, scarring, hyperpigmentation, fine lines, dullness, texture — and recommends your most appropriate starting treatment, creating a personalised first impression.
Can Ava explain the difference between HydraFacial, microneedling, and chemical peels?
Yes. Ava explains each treatment's mechanism, downtime, expected results, and ideal skin type — helping callers arrive at consultations informed and confident.
Can Ava handle skincare programme enquiries (course bookings)?
Yes. Ava presents your treatment courses, explains the benefits of consistency, and books the first session — setting the expectation of an ongoing relationship rather than a one-off treatment.
How does Ava handle callers with active skin conditions (rosacea, eczema, active acne)?
Ava captures the condition and flags it to your skincare therapist, booking an assessment consultation rather than a direct treatment — ensuring safety and setting appropriate expectations.
Pricing
Ava pays for herself on call one.
A regular skin treatment client averages £150–£300/month across a programme. Retained for 12 months: £1,800–£3,600. Miss their first enquiry and you never get started. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
Book a 15-minute demo. See Ava handle a real skin treatments (hydrafacial & microneedling) call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
Start Ava →