AI Receptionist for conveyancing solicitors
The conveyancing instruction goes to the solicitor who picks up first.
Ava is the AI receptionist for conveyancing solicitors that answers every quote enquiry, captures sale, purchase or remortgage detail, and books the onboarding call before your competitor rings back.
A residential conveyancing instruction is worth £1,200–£3,000 in fees. Miss five quote calls a week and you forgo £6,000–£15,000 every week, plus the related cross-sell of wills and lasting power of attorney work.
The short answer
The problem
A first-time buyer has just had an offer accepted. They need a conveyancer — now. Their estate agent has given them three names. They call all three. The one that answers immediately, sounds competent, and books the onboarding call gets the instruction.
What Ava does
Ava answers every conveyancing enquiry, captures whether it's a sale, purchase, or remortgage, the property value and chain position, and books the onboarding call — winning the instruction before your competitors call back.
A residential conveyancing instruction is worth £1,200–£3,000. Miss five per week and that's £6,000–£15,000 in fees lost — every week.
How does Ava handle a conveyancing quote call?
Ava answers on the first ring, establishes whether it's a sale, purchase or remortgage, takes the property value, chain position and target completion, then books an onboarding call from your live diary. The fee earner gets a structured brief, so they can issue an accurate quote without re-interviewing the client.
A conveyancing enquiry is mostly a data-gathering call. Freehold or leasehold, new build or resale, help to buy, a related sale in the chain. Ava asks the questions a good assistant would and records the answers against the matter, so the quote that follows is right first time.
She reads your calendar and books the onboarding call into a real slot, writing it into Clio or LEAP as she goes. The booking carries the property particulars, so the fee earner opens the call already knowing the shape of the transaction.
Anything outside her remit, a complex commercial lease or a query about an existing live file, she captures in full and routes to the right fee earner with a written note. The caller is always told what happens next.
Why do conveyancing firms lose so many new instructions, and what does it cost?
Most are lost at the quote stage. The estate agent hands the buyer three firms, the buyer dials all three, and the two that go to voicemail are forgotten. At £1,200–£3,000 a matter, missing five quote calls a week forgoes £6,000–£15,000 weekly.
The buyer calling about conveyancing has just had an offer accepted. They are motivated, ready to instruct, and comparing on responsiveness as much as price. A firm that answers, sounds competent and books the call feels safe, and that is usually enough to win the instruction.
The timing makes it worse. Agents tend to pass on names late afternoon, so the buyer rings round in the evening when reception has gone home. The firm still answering at 6pm collects the instruction the others never knew they lost.
Ava closes that gap. She takes the overflow line during the day and the only line after hours, so no offer-accepted buyer reaches dead air at the moment they are choosing a conveyancer.
Does Ava capture conflict and AML detail and write it into our case management system?
Yes. Ava captures the client and counterparty names so your team can run a conflict check before opening the file, and after instruction she prompts the client to complete ID and source-of-funds checks. Every enquiry and booking writes into Clio, LEAP, Osprey Approach or Proclaim in real time.
Conflict checking starts with names. Ava records the buyer, the seller where known, and the other side's solicitor if mentioned, so your team can clear conflicts before any substantive work begins. She gathers the detail. The conflict decision stays with your fee earner.
On AML, she does not verify identity herself. After instruction she sends the client a prompt to complete ID and source-of-funds through your chosen platform, which removes the usual first-week delay where files stall waiting on documents.
The integration is two-way. Ava books the onboarding call against the right fee earner and writes a structured enquiry note, so nobody rekeys the property value, chain position or completion date by hand.
How does Ava stay confidential and compliant without giving legal advice?
Ava discloses she is an AI receptionist, handles every call under UK GDPR with a signed Data Processing Agreement, and keeps strictly to booking, capturing and routing. She never advises on the transaction, searches, or risk. Anything legal goes to a solicitor with a full brief.
Client data taken on a call, names, the property address, financial detail, is processed under a documented lawful basis and stored on UK or EU infrastructure. Your firm stays the data controller and we act as processor under the DPA.
Ava holds the line between intake and advice firmly. She will confirm what a leasehold purchase involves at the level a receptionist would, but she will not opine on enfranchisement, indemnity policies or search results. Those go to the fee earner.
Because she identifies herself as AI and notes that calls may be recorded for quality and training, you meet the 2026 transparency expectations without your team having to remember a disclosure script.
£1,200–£3,000
Fee value of a single residential conveyancing instruction
Figures already used in this page; UK conveyancing estimate
3
Firms a typical buyer rings before choosing a conveyancer
UK property market observation
24/7
Hours Ava answers quote calls, including evenings and weekends
avacallai service definition
The difference
Voicemail takes a message. Ava books the appointment.
What callers ring about
Every conveyancing call, handled.
- Quote enquiries from buyers
- Estate agent referrals
- Remortgage instructions
- Chain and completion questions
Hear it in action
This is what your callers hear.
- Good morning, Meridian Solicitors — how can I help?
- Hi, I've just had an offer accepted on a house and I need a conveyancer.
- Congratulations — exciting news. Is this a purchase only or do you have a property to sell as well?
- Just a purchase. It's a leasehold flat, £320,000.
- Perfect — we handle leasehold very regularly. I can book a quick onboarding call with one of our conveyancers so they can run through the next steps with you. Are you free this afternoon or tomorrow morning?
Before you choose
What to look for in an AI receptionist for conveyancing.
Captures a full quote brief
On a quote call the firm needs value, transaction type, chain and completion date. Insist the receptionist gathers all of it so the fee earner quotes accurately first time, not after a callback.
Books the onboarding call live
Conveyancing leads decay within the hour. Confirm it books the onboarding call in the same conversation and writes it into Clio, LEAP or Proclaim, rather than leaving a callback note.
Conflict and AML aware
It should record client and counterparty names for your conflict check and prompt ID and source-of-funds after instruction, without ever claiming to verify identity itself.
GDPR and a signed DPA
For client data you need a written Data Processing Agreement, ICO registration and UK or EU data residency. Treat any provider that cannot supply these as a non-starter.
Common questions
Everything you’re wondering.
Can Ava capture the details needed to issue a conveyancing quote?
Yes. Ava captures property value, transaction type (freehold or leasehold, sale, purchase or remortgage), chain position, and target completion date, so your fee earner can issue a quote the same day.
Can Ava handle referral calls from estate agents?
Yes. Ava captures the referring agent's name and branch, the client's details, and the property particulars, then logs both the client and the agent relationship so your team follows up with each.
Does Ava handle both residential and commercial conveyancing enquiries?
Yes. Ava routes commercial property enquiries to your commercial team with preliminary questions about the transaction type and value, while keeping residential quotes on the standard intake path.
Can Ava help with client ID and AML compliance onboarding?
After instruction, Ava can send automated messages prompting clients to complete ID and source-of-funds checks via your preferred platform, reducing the delays that hold up the start of a matter.
Does Ava book straight into our case management system?
Yes. Ava writes the onboarding call and a structured enquiry note into Clio, LEAP, Osprey Approach or Proclaim, so the fee earner opens the call already knowing it's a £320k leasehold purchase, no chain.
What happens to quote calls that come in after 5pm or at the weekend?
Ava answers them. A buyer who has just had an offer accepted often calls in the evening, having spoken to the agent that afternoon. Instead of voicemail, they get a quote conversation and a booked onboarding call before they ring the next firm.
Will Ava replace our conveyancing assistants or work alongside them?
Either. Most firms run Ava as overflow and out-of-hours cover, so assistants keep progressing live files while Ava catches the new quote calls they can't reach. She handles the second line and every call after close without a new hire.
Does Ava sound right for a solicitor's office?
Yes. Ava is trained on your firm's tone, discreet and professional, and discloses she is an AI receptionist. She gathers the quote detail and books the call without ever offering legal advice on the transaction.
Pricing
Ava pays for herself on call one.
A residential conveyancing instruction is worth £1,200–£3,000. Miss five per week and that's £6,000–£15,000 in fees lost — every week. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
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