AI Receptionist for employment law solicitors
Employment disputes have ET deadlines. Every day of delay costs your client.
Ava is the AI receptionist for employment law solicitors that answers every enquiry, captures the dismissal date and ET deadline, flags time-critical claims, and books the consultation 24/7.
An unfair dismissal case is worth £2,500–£15,000 in fees and a discrimination claim £10,000–£50,000. With a three-month-less-one-day tribunal clock running, a missed day-one call can mean a limitation-expired matter you never knew existed.
The short answer
The problem
An employee was dismissed yesterday. They have three months less one day to bring an unfair dismissal claim. They're Googling employment solicitors at 9pm. They call your firm. If they get voicemail, they move to the next result — and the limitation clock is already ticking.
What Ava does
Ava answers every employment law enquiry immediately, captures dismissal or grievance details, ET1 deadline position, and ACAS early conciliation status — then books the initial consultation and flags time-critical cases to your team before the day is out.
An unfair dismissal case: £2,500–£15,000 in fees. A discrimination claim: £10,000–£50,000+. A missed call on day one can mean a limitation-expired case you never even knew about.
How does Ava handle an employment law enquiry?
Ava answers immediately, establishes whether the caller is an employee or employer, takes the dismissal or grievance detail and the relevant dates, then books the consultation from your live diary. She flags anything near the tribunal deadline, so your solicitor opens the call already aware of the urgency.
An employment call is time-sensitive intake. Ava asks when the dismissal happened, what the employer said, whether anything is in writing and whether the ACAS early conciliation step has started, and records it against the matter so nothing is asked twice.
She tailors the conversation to the side. An employee gets reassurance and a clear next step. An employer facing a claim gets questions on the hearing date and representation needs, routed to your litigation team.
The booking writes into Clio or your case management system with the pre-screen attached, so the solicitor can judge the timeline and prepare before the consultation rather than starting cold.
Why is a missed employment call so costly, and what does it cost?
Employment claims have a hard three-month-less-one-day deadline, and the caller does not know it. A missed day-one call can mean a case that expires before the firm ever hears of it. With unfair dismissal worth £2,500–£15,000 and discrimination claims up to £50,000, the loss is real.
A dismissed employee is anxious and acting fast, usually searching and calling in the evening of the day it happened. A voicemail loses them to the next firm, and with the limitation clock already running, a delayed callback can put a viable claim out of time.
Employers calling about a claim are equally urgent, often with a hearing date looming. The firm that answers and books the consultation quickly wins the defence work that can run to tens of thousands in fees.
Ava removes the gap. She answers the overflow and after-hours lines together and flags time-critical matters, so no employment caller reaches dead air at the moment the deadline matters most.
Can Ava flag ET deadlines and handle settlement calls without giving advice?
Yes. Ava takes the dismissal or discrimination date, works out the approximate three-month-less-one-day deadline, and flags urgent cases to your team. On settlement calls she captures the offer and signing deadline. She gathers facts and books. She never advises on prospects or whether to sign.
A good deadline check protects both the client and the firm. Ava calculates the approximate tribunal limit from the dismissal date and marks anything close to it at the top of the brief, so a time-critical claim is triaged rather than queued.
On settlement and COT3 calls she captures the employer, the amount offered and the signing deadline, so your solicitor can advise before the client is pressured into signing. She flags the deadline. She does not assess whether the offer is fair.
She keeps strictly inside the intake boundary. She explains what the consultation covers, but she does not advise on claim prospects, quantum or settlement strategy. Those judgements belong to your solicitor, briefed by Ava's note.
How does Ava stay confidential and compliant on employment calls?
Ava discloses she is an AI receptionist, processes every call under UK GDPR with a signed Data Processing Agreement, and stores data on UK or EU infrastructure. She captures only what your team needs and records the employer's name so conflicts can be checked before a file opens.
Sensitive detail shared on these calls, the dismissal circumstances, allegations, sometimes health or discrimination matters, is processed under a documented lawful basis with your firm as the data controller and us as processor under the DPA.
Ava records the employee and the employer, so your team can run a conflict check, important where a firm acts for local employers and might be approached by one of their staff. She gathers the names. The conflict decision stays with your fee earner.
Because she identifies herself as AI and notes that calls may be recorded for quality and training, your firm meets the 2026 transparency expectations while still giving an anxious caller a calm, capable first response.
£2,500–£15,000
Typical fee range for an unfair dismissal case
Figures already used in this page; UK employment law estimate
3 months less 1 day
Standard tribunal limitation period the caller is racing
UK employment tribunal rules
24/7
Hours Ava answers, including the evening dismissals are searched
avacallai service definition
The difference
Voicemail takes a message. Ava books the appointment.
What callers ring about
Every employment law call, handled.
- Unfair dismissal enquiries
- Discrimination and grievance calls
- Settlement agreement reviews
- Employer tribunal defence
Hear it in action
This is what your callers hear.
- Good evening, Beacon Employment Law — how can I help?
- I was dismissed today. My employer says it's redundancy but I don't believe it's genuine.
- I'm sorry to hear that. You're right to seek advice quickly — you have three months less one day from today to bring a claim if needed. Has your employer given you anything in writing?
- Just a letter handed to me this afternoon.
- Good — keep that safe. I'm booking you an initial consultation for tomorrow morning. We'll review the letter and advise on your prospects. Does 9am work?
Before you choose
What to look for in an AI receptionist for employment law.
ET deadline flagging
Employment claims expire fast. The receptionist must take the dismissal date, calculate the approximate three-month-less-one-day limit, and flag urgent cases, so no viable claim goes out of time.
Employee and employer routing
Confirm it identifies which side the caller is on and routes accordingly, because employee advice and employer defence are different intake paths and different teams.
Settlement-aware capture
On settlement and COT3 calls it should record the offer and signing deadline so your solicitor can advise in time, without commenting on whether the deal is fair.
Conflict-aware capture into the system
It must record employer and employee names for your conflict check and write the brief into Clio, LEAP or Actionstep under a signed DPA, so nothing is rekeyed or missed.
Common questions
Everything you’re wondering.
Can Ava flag time-critical ET claims?
Yes. Ava asks for the dismissal date or the date a discriminatory act occurred, works out the approximate three-month-less-one-day deadline, and flags urgent cases to your team immediately so the limitation point is never missed.
Does Ava handle both employee and employer employment law calls?
Yes. Ava identifies whether the caller is an employee or an employer, routes to the right team, and asks the pre-screening questions that fit each side of a claim.
Can Ava handle calls about settlement agreements and COT3s?
Yes. Ava captures the employer, the amount offered and the signing deadline, so your team can advise before the client is pressured into signing something they should not.
What about calls from HR teams about employment tribunal defence?
Ava captures the claim detail, the hearing date and the representation needs, then routes to your employment litigation team with the preliminary information they need to respond quickly.
Does Ava book into our employment case management system?
Yes. Ava writes the consultation and a pre-screen note into Clio, LEAP, Actionstep or Insight Legal, so the solicitor opens the call knowing it's a dismissal from today with the ACAS step not yet started.
What happens to calls that come in late at night?
Ava answers them. People who have just been dismissed search for solicitors in the evening, and the clock is already running. Ava captures the dismissal detail and books the consultation there and then, 24/7.
Will Ava replace our reception or support it?
Either. Most firms run Ava as overflow and out-of-hours cover, so fee earners progress live cases while Ava catches new enquiries they can't reach, holding the second line and every call after close.
How does Ava stay compliant on an employment call?
Ava discloses she is an AI receptionist, processes calls under UK GDPR with a signed Data Processing Agreement, and stores data in the UK or EU. She captures and books, and never advises on the merits of a claim or whether to sign a settlement.
Pricing
Ava pays for herself on call one.
An unfair dismissal case: £2,500–£15,000 in fees. A discrimination claim: £10,000–£50,000+. A missed call on day one can mean a limitation-expired case you never even knew about. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
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