AI Receptionist for personal injury solicitors
PI enquiries have a limitation clock. Answer fast — or lose the case forever.
The problem
A caller was injured in a road accident 18 months ago. They've finally decided to pursue a claim. They have 18 months of limitation remaining. They call your firm. They call two others. All three go to voicemail. One returns the call two days later. Too slow — they've already signed with someone else.
What Ava does
Ava answers every PI enquiry immediately, captures the accident type, date, liability position, and injury details, and books the initial claim assessment — giving your fee earners a qualified lead with full pre-screening data before the first conversation.
An average RTA claim is worth £2,000–£15,000 in fees. A serious injury case: £50,000–£250,000+. Every missed PI call is a case file that went to your competitor.
Hear it in action
This is what your callers hear.
- Hello, Apex Claims Solicitors — how can I help?
- I was in a car accident last year. The other driver was at fault but I haven't done anything about it yet.
- You're right to call — you have three years from the accident date to bring a claim. Can I ask when the accident happened?
- March last year.
- Good — you have plenty of time. Can I book you a free claim assessment? It's 20 minutes and we'll tell you exactly where you stand. No obligation, and we work on a no-win-no-fee basis.
Common questions
Everything you’re wondering.
Can Ava pre-screen personal injury cases for merit?
Yes. Ava captures accident type, date, liability position, witness availability, and injury type — giving your fee earner a merit assessment brief before the first fee-earning call.
Can Ava handle no-win-no-fee enquiry calls?
Yes. Ava explains your CFA structure clearly, addresses common concerns about cost and risk, and books the assessment — converting hesitant callers who might otherwise not proceed.
Does Ava handle different PI categories — RTA, employer liability, public liability, medical negligence?
Yes. Ava routes each category to the right team and asks the appropriate pre-screening questions for each matter type.
How does Ava handle calls about limitation periods?
Ava asks for the accident date and flags time-sensitive cases to your team immediately, ensuring no potential claim is lost to a limitation issue caused by a slow response.
Pricing
Ava pays for herself on call one.
An average RTA claim is worth £2,000–£15,000 in fees. A serious injury case: £50,000–£250,000+. Every missed PI call is a case file that went to your competitor. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
Book a 15-minute demo. See Ava handle a real personal injury call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
Start Ava →