AI Receptionist for veterinary dental and orthopaedic practices
Specialist vet procedures command premium fees. Premium calls deserve premium handling.
The problem
A dog owner has been told their pet needs cruciate repair surgery. It's a £3,000–£5,000 procedure. They're nervous and comparing three specialist practices. The one that answers professionally, explains the process clearly, and books the consultation first wins the case.
What Ava does
Ava answers every orthopaedic and dental enquiry, explains the procedure pathway, captures the referring vet's details and diagnostic imaging status, and books the pre-surgical consultation — making your practice the calm, expert choice in a stressful decision.
A TPLO cruciate repair: £3,500–£5,500. A full veterinary dental procedure under GA: £600–£2,000. First-impression quality converts anxious owners into confirmed surgical cases.
Hear it in action
This is what your callers hear.
- Hello, Apex Vet Orthopaedics — how can I help?
- My vet thinks my Labrador needs a cruciate repair. She's limping badly. I've been referred to you.
- I'm sorry to hear that — it's stressful, but cruciate repair is something we do very successfully. Can I ask whether your vet has taken X-rays already, or will that be part of our assessment?
- They've done X-rays and I have them on a USB.
- Perfect — bring those along. I'd like to book you a surgical consultation with Mr Davies. He'll review the imaging and give you a full plan. Are you free this week?
Common questions
Everything you’re wondering.
Can Ava explain orthopaedic procedures to anxious pet owners?
Yes. Ava explains TPLO, FHO, fracture repair, and joint procedures in plain, reassuring terms — helping owners understand the pathway before the consultation without making clinical recommendations.
What pre-surgical information does Ava capture?
Species, breed, weight, age, referring vet, current medications, prior imaging (X-rays, CT, MRI), and insurance status — giving your surgeon a complete brief.
Can Ava handle pet insurance pre-authorisation enquiries?
Yes. Ava captures the insurer, policy number, and case details, and routes to your insurance team — reducing the administrative burden for owners facing large surgical costs.
Can Ava handle post-operative follow-up call booking?
Yes. Ava manages the post-op recall schedule — 24-hour check, 10-day suture removal, 6-week review — reducing no-shows and ensuring continuity of surgical care.
Pricing
Ava pays for herself on call one.
A TPLO cruciate repair: £3,500–£5,500. A full veterinary dental procedure under GA: £600–£2,000. First-impression quality converts anxious owners into confirmed surgical cases. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
More Veterinary Clinics sectors
Book a 15-minute demo. See Ava handle a real veterinary dental & orthopaedics call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
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