AI Receptionist for emergency and out-of-hours vet services
A pet emergency at midnight. They need a vet. Be the one that answers.
The problem
A cat has been hit by a car at 11:30pm. The owner is panicking. They call the emergency vet. The line rings. And rings. They find another number. That practice gets a distressed, grateful client for life — and the chance to save a pet.
What Ava does
Ava answers every emergency call instantly, triages severity using structured questions, provides immediate first-aid guidance, confirms your location and estimated wait time, and alerts your on-call vet — so no animal suffers because a phone went unanswered.
An emergency vet visit averages £500–£2,000. A grateful client who found you in crisis refers multiple friends. One answered call = one client for life.
Hear it in action
This is what your callers hear.
- Hello, NightCare Vets — emergency line. What's happened?
- My cat was hit by a car. She's breathing but she can't stand up.
- Okay — keep her as still as possible and don't let her walk. Is she conscious and responsive to you?
- Yes, she's looking at me but she's clearly in pain.
- She needs to be seen immediately. Our clinic is at 14 Mill Road — our on-call vet is being alerted right now. How far away are you?
Common questions
Everything you’re wondering.
Can Ava triage genuine emergencies from non-urgent out-of-hours calls?
Yes. Ava uses structured triage questions — breathing difficulty, trauma, collapse, toxin ingestion, birthing complications — to classify severity and respond appropriately.
What first-aid guidance can Ava provide while the owner travels to the clinic?
Ava provides species-specific first-aid guidance — keeping a wounded animal still, covering a wound, not feeding before anaesthesia — reducing complications before arrival.
Can Ava confirm directions and parking to the emergency clinic?
Yes. Ava provides your clinic address, nearest postcode, parking instructions, and the entrance to use out of hours — reducing delay in a high-stress situation.
How does Ava alert the on-call vet?
Ava sends an immediate SMS and email to your on-call vet with the species, presenting issue, severity classification, and the owner's ETA — so the vet can prepare before arrival.
Pricing
Ava pays for herself on call one.
An emergency vet visit averages £500–£2,000. A grateful client who found you in crisis refers multiple friends. One answered call = one client for life. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
More Veterinary Clinics sectors
Book a 15-minute demo. See Ava handle a real emergency & out-of-hours vets call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
Start Ava →