AI Receptionist for veterinary referral clinics
Specialist referrals are high-value. Handle every one like the GP is watching.
The problem
A referring vet practice calls to book a cardiology referral. The specialist receptionist is busy. The call goes to voicemail. The referring practice calls the next specialist on the RCVS finder. You lost a referral relationship — not just a case.
What Ava does
Ava answers every referral call professionally, captures the referring practice details, the patient's case history, urgency classification, and specialist required — booking the referral appointment and confirming back to the referring vet within minutes.
A veterinary specialist referral is worth £800–£5,000 per case. A strong referring practice relationship is worth £20,000–£100,000/year. Protect every one.
Hear it in action
This is what your callers hear.
- Good afternoon, Apex Veterinary Specialists — referrals desk. How can I help?
- Hi, I'm calling from Riverside Vets in Bristol. We have a 7-year-old Golden Retriever with a suspected cardiac murmur. We'd like a cardiology referral.
- Of course — we have excellent cardiology availability. Can I take the patient's name and your preferred urgency — routine or within the week?
- Within the week if possible. It's Buddy, reference RIV-4821.
- I have Thursday at 2pm available with Dr Patel. I'll confirm back to Riverside Vets by email and request your clinical notes.
Common questions
Everything you’re wondering.
Can Ava handle referral calls from veterinary practices?
Yes. Ava identifies referring practice calls, captures the referring vet's name, the patient's signalment and case summary, and books the referral appointment with confirmation sent back to the practice.
What specialist disciplines can Ava route referrals for?
Cardiology, orthopaedics, oncology, neurology, ophthalmology, dermatology, internal medicine, and surgery — Ava routes each to the correct specialist within your centre.
Can Ava handle urgent or emergency referrals?
Yes. Ava triages urgency, flags critical cases to your on-call specialist immediately, and coordinates with the referring practice on transport and preparation.
Can Ava request clinical notes and imaging from the referring practice?
Post-booking, Ava sends an automated request to the referring practice for clinical notes, blood results, and imaging — reducing delays at the referral appointment.
Pricing
Ava pays for herself on call one.
A veterinary specialist referral is worth £800–£5,000 per case. A strong referring practice relationship is worth £20,000–£100,000/year. Protect every one. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
More Veterinary Clinics sectors
Book a 15-minute demo. See Ava handle a real referral & specialist clinics call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
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