AI Receptionist for multi-site dental groups
One AI Receptionist across every site. Every call answered. Every practice thriving.
Ava is the AI receptionist for multi-site dental groups that deploys across every practice simultaneously — same call quality, same brand voice, same booking accuracy — with group-level visibility on every call.
A 3-site dental group with inconsistent call handling loses an average of 10 calls per day across the network — over 3,500 missed patient opportunities annually, worth £10M+ in unrealised lifetime value.
The short answer
The problem
You run three practices. Each has a different receptionist, different availability, and different call-handling quality. On a busy Tuesday, six calls go to voicemail across the group. You never find out. Those patients book elsewhere.
What Ava does
Ava deploys across all your sites simultaneously — consistent call quality, consistent booking, consistent brand voice — with a single dashboard showing call volume and appointment data across the whole group. No more weak links in the chain.
A 3-site group losing 10 calls/day across its network = 70+ missed patient opportunities per week. At £3,000 LTV each, that's £210,000+ in unrealised lifetime value weekly.
How does one Ava cover a whole dental group?
Each site gets its own Ava instance trained on that practice's greeting, team, fees and calendar, while management sees the group as one. Callers are routed by postcode to the nearest location, and bookings land in that site's diary, with consistent quality everywhere.
The deployment is per-site under one account. Ava answers as the Clapham practice for Clapham callers and the Putney practice for Putney callers, each with the right local detail, so nothing feels centralised or generic to the patient.
For unregistered callers she can ask for a postcode and recommend the most convenient site, which captures patients for the group rather than letting them fall between locations. The booking writes to that site's PMS instance.
Because every site runs the same Ava, the variation in call-handling quality between a strong desk and a struggling one disappears. The whole group answers to one standard.
What does inconsistent call handling cost a dental group?
A 3-site group with uneven call handling loses around 10 calls a day across the network, more than 3,500 missed patient opportunities a year. At typical dental lifetime values that runs into millions in unrealised revenue, most of it invisible to management.
In a group, missed calls hide in plain sight. Six calls to voicemail on a busy Tuesday, spread across three sites, never surface as a single alarming number. Each desk thinks it had a normal day.
The aggregate is brutal. Ten missed calls a day is 70 a week and over 3,500 a year, every one a potential new patient with thousands in lifetime value walking to a competitor. The leak is large precisely because no single site sees it.
Ava both plugs the leak and makes it visible. She answers the overflow at every site, and her group reporting puts the previously hidden missed-call number in front of management for the first time.
How does Ava give management visibility across sites?
Ava feeds a single group dashboard and a consolidated weekly report covering call volume, booking rate and missed calls per site. Management can compare locations, spot a site falling behind, and act on data that simply didn't exist when each desk handled its own phone.
Group operators usually fly blind on phone performance. Each site's misses stay local and unreported. Ava centralises the numbers so head office can see exactly how each practice is converting calls into bookings.
That turns call handling into a managed metric. If the Putney site's booking rate dips, it shows up on the dashboard next week rather than surfacing months later as a quiet revenue shortfall.
The data also informs expansion and staffing decisions. Knowing real call volume per site by hour is far more useful than guessing from how busy the waiting room looks.
3,500+
Annual missed patient opportunities for a 3-site group with uneven handling
Figures already used in this page; derived estimate
10/day
Calls lost across a typical 3-site network
Figures already used in this page; UK group estimate
1
Dashboard giving management visibility across every site
avacallai service definition
The difference
Voicemail takes a message. Ava books the appointment.
What callers ring about
Every multi-site dental groups call, handled.
- Cross-site patient routing by postcode
- Group-wide new patient bookings
- Out-of-hours cover across all sites
- Multi-site appointment management
Hear it in action
This is what your callers hear.
- Hello, you've reached Brightfield Dental Group — which of our three practices are you calling about today, or can I help find the nearest one to you?
- I'm not sure which is closest — I'm in Balham.
- Our Clapham practice is closest to Balham — about a 10-minute walk. Shall I book you in there? We have availability this week for new patients.
- Perfect, yes please.
- Great — I'll book you at Clapham. Can I take your name and whether you're looking for NHS or private?
Before you choose
What to look for in an AI receptionist for multi-site dental groups.
Per-site training, group-level account
Each location should sound local, with its own greeting and calendar, while management sees one account. Generic group-wide scripts alienate patients.
Postcode routing
For unregistered callers it should recommend the nearest site and book there, capturing patients for the group rather than losing them between locations.
Consolidated reporting
Insist on a group dashboard and per-site weekly report on volume, booking rate and missed calls. Without it, the network's biggest leak stays invisible.
Multi-instance PMS integration
Confirm it connects to separate Dentally, SOE Exact or Curve Dental instances per site and routes each booking to the right diary, not one shared calendar.
Common questions
Everything you’re wondering.
Can Ava handle calls for multiple dental practices under one account?
Yes. Each site gets its own Ava instance trained to that practice's scripts, team, calendar, and brand voice — with group-level analytics available to management.
Can Ava route patients to their nearest or preferred site?
Yes. For callers who aren't yet registered, Ava can ask for their postcode and recommend the most convenient site within the group, maximising group-wide patient capture.
How does Ava integrate with group-level practice management systems?
We integrate with the major UK dental PMS platforms. For bespoke or legacy systems, our technical team provides a custom integration — typically delivered within the 48-hour setup window.
Can Ava provide group-level reporting on missed calls and appointment conversion?
Yes. Management receives a consolidated weekly report showing call volumes, booking rates, and missed-call data per site — giving full visibility across the group.
Every site has a different receptionist and different quality. How does Ava fix the weak links?
By giving every site the same receptionist. Ava deploys across all locations at once with consistent quality, scripts and brand voice. The weak-link practice no longer drags the group down, because the call handling is identical everywhere.
Can management actually see what's happening across all sites?
Yes. You get a single dashboard and a consolidated weekly report covering call volume, booking rate and missed calls per site. The six calls that quietly went to voicemail across the network on a busy Tuesday finally become visible.
Does Ava integrate across multiple PMS instances in a group?
Yes. Ava connects to Dentally, Software of Excellence (Exact), Carestream R4, Curve Dental and iSmile, including separate instances per site, and routes each booking to the correct location's diary.
Pricing
Ava pays for herself on call one.
A 3-site group losing 10 calls/day across its network = 70+ missed patient opportunities per week. At £3,000 LTV each, that's £210,000+ in unrealised lifetime value weekly. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
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