AI Receptionist for NHS-mixed dental practices
NHS and private patients both deserve to have their calls answered.
The problem
Your practice sees both NHS and private patients. Your receptionist juggles booking systems, two payment pathways, and a busy waiting room. Meanwhile, a private enquiry goes to voicemail. That's your most profitable call — missed.
What Ava does
Ava handles the routing intelligently — NHS patients are confirmed on your list or added to a waiting list, private patients are offered immediate booking. No mix-ups, no frustrated callers, no missed private revenue alongside your NHS commitment.
One private patient per day converted from calls that previously went to voicemail = £50,000–£150,000 additional annual revenue alongside your NHS contract.
Hear it in action
This is what your callers hear.
- Hello, Highgate Family Dental — how can I help?
- Hi, I moved to the area and I'm looking to register. Are you taking NHS patients?
- We do have limited NHS availability at the moment. Can I ask whether you'd also consider private, or are you strictly looking for NHS?
- I'd consider private for the right practice.
- Wonderful. Let me book you a new patient consultation as a private patient — our private fees are very competitive and the availability is immediate. I have this week if you'd like?
Common questions
Everything you’re wondering.
Can Ava manage both NHS and private booking pathways simultaneously?
Yes. Ava asks the patient's status upfront and follows the correct pathway — NHS list check and appointment booking, or direct private booking with your calendar.
How does Ava handle patients asking whether you're taking on new NHS patients?
Ava gives your current NHS availability accurately. If you're not taking new NHS patients, Ava explains this clearly and offers private options — converting the call rather than simply turning the patient away.
Can Ava handle urgent dental pain calls for both NHS and private patients?
Yes. Ava triages urgency, books emergency slots from your diary, and escalates out-of-hours cases to NHS 111 or your on-call duty dentist as appropriate.
Does Ava understand NHS charge bands?
Yes. Ava can explain Band 1, 2, and 3 charges in plain terms, helping NHS patients understand what their treatment will cost before the appointment.
Pricing
Ava pays for herself on call one.
One private patient per day converted from calls that previously went to voicemail = £50,000–£150,000 additional annual revenue alongside your NHS contract. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
Book a 15-minute demo. See Ava handle a real nhs-mixed practices call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
Start Ava →