AI Receptionist for semi-permanent makeup artists
SPMU consultations are high-ticket. Answer every enquiry like the case depends on it.
The problem
A caller is enquiring about microblading. They've been researching artists for six weeks. They've saved £400. They call your studio. If they reach voicemail, they call the artist they bookmarked second on Instagram — who answers.
What Ava does
Ava answers every SPMU enquiry with expertise, explains your consultation and patch test process for microblading, ombre brows, lips, and eyeliner, captures the client's brow history and skin type, and books the consultation — converting researchers into booked clients.
A microblading procedure: £300–£600. A client who returns for an annual refresh: £150–£300. A lip blush or eyeliner client adds another £300–£500. SPMU clients compound.
Hear it in action
This is what your callers hear.
- Good afternoon, Defined SPMU Studio — how can I help?
- Hi, I'm interested in microblading. I've been wanting it for ages.
- Lovely — you've come to the right place. Have you had any brow treatments before, or is this completely fresh skin?
- Completely fresh. My brows are quite sparse.
- Sparse brows respond really well to microblading. We start with a free consultation and patch test — I can book those together for next week. Are you free midweek or the weekend?
Common questions
Everything you’re wondering.
Can Ava explain the SPMU consultation and patch test process?
Yes. Ava explains the mandatory consultation, patch test timing, what to expect from the procedure, and aftercare requirements — converting anxious enquirers into confident bookings.
What contraindications does Ava capture for SPMU?
Ava asks about blood thinners, Roaccutane use, chemotherapy, nut allergies, autoimmune conditions, and pregnancy — flagging contraindicated clients for clinical review before booking.
Can Ava handle calls about SPMU correction and removal?
Yes. Ava captures previous treatment details, the product used, and the nature of the issue (wrong colour, shape, fading) — booking a correction consultation with appropriate extended time allocation.
Does Ava handle calls about annual refresh bookings?
Yes. Ava manages the refresh booking cycle, capturing when the original procedure was done and the current condition — keeping your retention pipeline full.
Pricing
Ava pays for herself on call one.
A microblading procedure: £300–£600. A client who returns for an annual refresh: £150–£300. A lip blush or eyeliner client adds another £300–£500. SPMU clients compound. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
Book a 15-minute demo. See Ava handle a real semi-permanent makeup call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
Start Ava →