AI Receptionist for insurance plumbing work
Loss adjuster instructions move fast. Be the plumber that's always ready to take them.
The problem
A loss adjuster calls to instruct a plumber for an escape of water claim. They have a deadline. They have a claims reference. They need the job booked and confirmed in writing within the hour. If you miss this call, they instruct the next plumber on their panel.
What Ava does
Ava answers every insurance instruction call, captures the insurer name, claim reference, loss adjuster contact, property address, and urgency — then confirms the booking and sends a written acceptance automatically, keeping you on the panel and winning you the job.
Insurance plumbing jobs average £800–£5,000. Panel relationships with major insurers are worth £50,000–£200,000+/year. Never miss an instruction call.
Hear it in action
This is what your callers hear.
- Hello, ProLeak Plumbing — insurance works desk. How can I help?
- Hi, I'm a loss adjuster with Crawford. I need to instruct an emergency plumber for an escape of water claim in Putney.
- Of course — can I take the claim reference and the policy holder's address?
- Claim ref CW-2024-114782, 14 Elms Road, Putney, SW15 1NE.
- Got it. I'm confirming your instruction now. Our operative will attend within 2 hours. I'll send a written confirmation to your email — can I take that?
Common questions
Everything you’re wondering.
Can Ava handle calls from loss adjusters and insurance companies?
Yes. Ava captures all insurance claim data — insurer, claim reference, loss adjuster name and number, property address, policyholder contact, and work scope — in a structured format your team can act on immediately.
Can Ava send a written booking confirmation to the loss adjuster?
Yes. Once the job is captured, Ava triggers an automatic email confirmation to the loss adjuster with job reference, appointed operative, and estimated attendance time.
What about documentation requirements for insurance jobs?
Ava flags documentation requirements at booking — photo evidence, written reports, scope of works, reinstatement estimates — so your operative arrives prepared.
How does Ava handle multiple simultaneous insurance instructions (e.g. after a storm event)?
Ava is unlimited in concurrency — during a surge of storm claims, every instruction call gets answered simultaneously with the same quality. No instruction missed, no adjuster left waiting.
Pricing
Ava pays for herself on call one.
Insurance plumbing jobs average £800–£5,000. Panel relationships with major insurers are worth £50,000–£200,000+/year. Never miss an instruction call. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
Book a 15-minute demo. See Ava handle a real insurance work (loss adjusters) call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
Start Ava →