AI Receptionist for commercial refrigeration
A fridge failure at 11pm doesn't care that you're closed. Ava doesn't either.
The problem
A restaurant's walk-in fridge fails on a Friday evening. £8,000 of stock is at risk. They need an engineer now. They call five numbers. Four go to voicemail. The one that answers gets the job — and the ongoing contract.
What Ava does
Ava answers every commercial refrigeration emergency, captures unit type and fault symptoms, confirms whether food stock is at immediate risk, and dispatches your on-call engineer — turning a crisis call into a loyal customer.
An emergency refrigeration callout: £400–£1,200. The ongoing service contract that follows: £2,000–£8,000/year.
Hear it in action
This is what your callers hear.
- Hi, ArcticServ — emergency line. How can I help?
- Our walk-in fridge has gone down. We've got a full service tomorrow, there's thousands of pounds of stock in there.
- Understood — this is urgent. Is the unit still running at all, or has it cut out completely?
- Completely off, no lights, nothing.
- I'm alerting our on-call engineer now. Can I take your address and a contact number so they can call ahead?
Common questions
Everything you’re wondering.
Can Ava handle refrigeration emergencies with stock at risk?
Yes. Ava is trained to treat food-safety emergencies as urgent — flagging when stock is at risk and escalating to your on-call engineer with full fault details within minutes of the call.
What types of commercial refrigeration does Ava handle enquiries for?
Walk-in cold rooms, blast chillers, display cases, under-counter units, refrigerated vehicles, and industrial process refrigeration — across catering, retail, healthcare, and pharma.
Does Ava capture warranty and service contract details?
Yes. Ava asks whether the unit is under warranty, who the manufacturer is, and whether the caller has an existing service contract — reducing your admin burden before the engineer arrives.
Can Ava upsell service contracts after an emergency callout?
Post-job, Ava can follow up with the customer, thank them for their business, and invite them to discuss a preventive maintenance contract — turning a one-off emergency into recurring revenue.
Pricing
Ava pays for herself on call one.
An emergency refrigeration callout: £400–£1,200. The ongoing service contract that follows: £2,000–£8,000/year. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
Book a 15-minute demo. See Ava handle a real commercial refrigeration call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
Start Ava →