AI Receptionist for plumbing and heating businesses
One number. Every plumbing and heating call. Always answered.
Ava is the AI receptionist for plumbing and heating companies that triages every call — burst pipe or boiler service — routes emergencies to your on-call team, and books the rest into your diary.
Plumbing and heating firms lose £2,000–£5,000 a month to calls that ring out mid-job and voicemails that never get returned — burst pipes, boiler services and bathroom quotes all leaking to whoever picked up.
The short answer
The problem
Your business does both plumbing and heating. So your phone rings for burst pipes, boiler services, bathroom installations, and power flushes — all day, all week. And when you're doing a power flush in a loft, you can't answer any of them.
What Ava does
Ava triages every call by type — emergency vs planned, plumbing vs heating — routes urgent jobs to your on-call team, books non-emergency appointments into your diary, and makes sure no enquiry falls through the cracks.
Plumbing and heating businesses lose an average of £2,000–£5,000/month to missed calls and voicemails that never get returned.
How does Ava handle a mixed plumbing and heating call load?
Ava answers every call, works out whether it's plumbing or heating and whether it's urgent, then routes accordingly. Emergencies go to your on-call team, routine jobs are booked into the right diary, and quotes are captured for your estimator. Each one lands in your software with the detail attached.
Your phone is unpredictable by nature: a burst pipe, a boiler service, a bathroom quote and a landlord gas cert can all ring in within an hour. Ava sorts them in real time the way a sharp office manager would, without ever being on another job.
She triages first. A no-water burst main or a fully dead boiler in winter is an emergency routed to your on-call number; a dripping tap or an annual service is booked into the diary for a convenient slot. The caller always knows what happens next.
Every job writes into Commusoft, ServiceM8 or Tradify against the right engineer and trade, so your plumber's day and your heating engineer's day are each built correctly without anyone retyping a callback note.
What do missed calls actually cost a plumbing and heating firm?
Plumbing and heating firms lose £2,000–£5,000 a month to calls that ring out mid-job and voicemails nobody returns. Each missed burst pipe, boiler service or bathroom quote is a job that goes to whichever local firm happened to answer the phone.
The core problem is simple: the people best placed to do the work are the people who can't answer the phone, because they're under a sink or up a loft. Every hour on the tools is an hour the line is unattended.
Emergencies are the painful misses. A burst pipe caller won't wait, they'll ring the next plumber and take the future boiler service and bathroom job with them. A single lost customer can be worth far more than the callout that triggered the call.
Ava closes the leak. She answers while you work, triages and books, so the £2,000–£5,000 that used to drain away in missed calls turns into jobs in your diary instead.
Can Ava route plumbing and heating jobs to the right engineer?
Yes. Ava is trained on your exact service list and routes by trade and urgency. Plumbing jobs go to the plumbing diary, heating jobs to the heating diary, and genuine emergencies to your on-call team, so a heating engineer never turns up to a blocked drain.
Mixed firms lose time when jobs land on the wrong calendar. Sending a gas engineer to a tap washer, or a plumber to a boiler fault, wastes a visit and annoys the customer. Ava prevents it by classifying the job before it's booked.
She also handles combined jobs intelligently. A caller wanting a dripping tap fixed and a boiler serviced can be booked as a single combined visit, so you do both in one trip rather than two, which Ava arranges in the same call.
Routing is driven by your rules and written into your software, so the right engineer arrives with the right expectation, and your diary reflects the real shape of the day across both trades.
How does Ava handle landlord gas safety and bathroom quote calls?
For gas safety certificates Ava captures the property address, number of appliances and whether it's domestic or commercial, then books your Gas Safe engineer. For bathroom or kitchen quotes she captures the scope, number of bathrooms, rough budget and timeline, and books a site visit for your estimator.
Landlord compliance work is steady, recurring revenue, but it's easy to lose to a missed call when a letting agent is ringing round for a CP12. Ava captures the appliance count and address and books the gas-safety visit, keeping that reliable work on your books.
Installation quotes need more detail to be worth a visit. Ava asks how many bathrooms, the rough scope and budget, and the desired timeline, so your estimator arrives knowing whether it's a single en-suite refit or a full house, not guessing on the doorstep.
Both land in your software as structured jobs, so a CP12 batch for a landlord and a bathroom quote for a homeowner are each booked correctly without your office reconstructing the detail from a voicemail.
£2,000–£5,000
Monthly revenue lost to missed calls at a typical plumbing and heating firm
Figures already used in this page; UK trade industry estimate
24/7
Hours Ava triages calls while you're on the tools
avacallai service definition
Both trades
Plumbing and heating jobs routed to the right diary automatically
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The difference
Voicemail takes a message. Ava books the appointment.
What callers ring about
Every plumbing & heating combined call, handled.
- Burst pipe emergencies
- Boiler service bookings
- Bathroom install quotes
- Landlord gas safety certs
Hear it in action
This is what your callers hear.
- Hi, ProFlow Plumbing and Heating — how can I help?
- I've got a dripping tap that's driving me mad and I also need my boiler serviced. Can you do both?
- Absolutely — we handle both. I can book a combined visit so we get everything done in one go. Are you flexible on date, or do you need it before a specific time?
- Any day next week is fine.
- I have Tuesday afternoon available. I'll book that for you now and send a confirmation text.
Before you choose
What to look for in an AI receptionist for plumbing & heating combined.
Reliable emergency triage
It must separate a burst pipe from a dripping tap and route accordingly. A service that books everything the same way either drags you out needlessly or misses real emergencies.
Trade-aware routing
For a mixed firm the receptionist must send plumbing to plumbing and heating to heating. Hear it route a boiler service and a drain job correctly before you buy.
Software write-back across both diaries
Confirm it books confirmed jobs into Commusoft, ServiceM8 or Tradify against the right trade and engineer, so neither calendar gets the wrong work.
Recurring compliance capture
Landlord gas certs are steady money. Ask whether it captures the appliance count and address and books your Gas Safe engineer, not just takes a message.
Common questions
Everything you’re wondering.
Can Ava triage between emergency and non-emergency plumbing and heating calls?
Yes. Ava asks triage questions — is there water visible? Is the heating fully off? — and routes emergency calls to your on-call team while booking non-urgent jobs into your calendar.
Can Ava handle both plumbing and heating enquiries without confusion?
Yes. Ava is trained on your specific service list and routes each enquiry to the right team or diary — so your plumber doesn't get boiler calls and your heating engineer doesn't get drain jobs.
What about quote requests for bathroom or kitchen installations?
Ava captures the scope of work, number of bathrooms, rough budget, and preferred timeline — then books a site visit for your estimator without any back-and-forth.
Can Ava handle gas safety certificates and landlord compliance calls?
Yes. Ava captures the property address, number of appliances, and whether it's a domestic or commercial property — booking your Gas Safe engineer at the right time.
I can't answer the phone during a power flush in a loft. How does Ava help?
She answers every call you can't. While you're on the job, Ava triages burst pipes to your on-call team, books boiler services and quotes into your diary, and logs each one in Commusoft or Tradify, so nothing rings out to a competitor.
How does Ava keep plumbing and heating jobs from getting mixed up?
She's trained on your exact service list and routes by job type. A dripping tap goes to the plumbing diary, a boiler service to the heating diary, a burst main to on-call, so the right engineer gets the right job every time.
Will Ava book jobs into my field service software?
Yes. Ava writes confirmed jobs into Commusoft, ServiceM8, Tradify or Powered Now against live availability, with the job type, address and detail attached, so there's no double-booking and no rekeying.
How quickly can Ava cover my line?
Typically within 48 hours. We train her on your service list, call-out areas, Gas Safe number and emergency-versus-routine rules, connect her to your software, then test against real call scenarios before go-live.
Pricing
Ava pays for herself on call one.
Plumbing and heating businesses lose an average of £2,000–£5,000/month to missed calls and voicemails that never get returned. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
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