AI Receptionist for heat pump installation
The heat pump enquiry you miss today funds your competitor's tomorrow.
Ava is the AI receptionist for heat pump installers that answers every ASHP and GSHP enquiry, explains the £7,500 BUS grant clearly, and books the home assessment — making you the first installer the caller trusts.
Heat pump enquirers research hard then call to compare, and the first credible installer to call back books the assessment. Each missed enquiry forfeits an £8,000–£15,000 install, so one lost call a week is £30,000–£60,000 a month in unrealised work.
The short answer
The problem
Government grants. Rising energy bills. Heat pumps are having a moment. Homeowners are researching, calling, comparing. The first installer to call back wins the job. Are you always first?
What Ava does
Ava answers every heat pump enquiry, explains the BUS grant eligibility criteria in plain English, asks about property insulation and current heating system, and books an assessment — making you the first and most professional installer the caller speaks to.
A heat pump installation is £8,000–£15,000 before grant. One job a month = £96,000–£180,000 annual revenue. Don't miss the enquiry.
How does Ava handle a heat pump enquiry?
Ava answers immediately, explains the realistic options for the caller's property, walks through the BUS grant in plain terms, and books a free home assessment from your diary. She captures property type, current heating, insulation and garden size so your assessor arrives with the case understood.
A heat pump caller is usually well-read but uncertain. They've seen the grant headlines and want a human to make sense of it. Ava plays the role of a knowledgeable first contact, calm and specific, which is exactly what earns the assessment booking.
She qualifies the way an MCS surveyor would scope a job: property age and type, current system, insulation, EPC if known, and outdoor space for a ground array. A well-insulated three-bed semi is a clean ASHP candidate; a property with land opens the GSHP conversation.
The assessment writes into Payaca or Commusoft with that context attached, so your surveyor opens the visit already knowing they're looking at, say, an air source retrofit on a 1990s semi with decent loft insulation.
Why does a missed heat pump call cost so much?
Heat pump buyers compare several installers, and the first credible one to call back books the assessment. A missed enquiry forfeits an £8,000–£15,000 install, so one lost call a week quietly costs £30,000–£60,000 a month in work that goes to whoever picked up.
The grant has created a wave of high-intent enquiries, but it's a competitive wave. A homeowner deciding to go off gas rings three or four MCS installers and books a survey with the one who answers and sounds like they know the scheme.
Voicemail loses that caller instantly. They're comparing, not committed to you, so a missed call simply moves them down their list. The installer who answers gets the assessment, and the assessment is where the £12,000 job is won.
Ava keeps you at the top of that list. She answers every enquiry, handles the grant question confidently, and books the assessment, so the wave of demand turns into surveys in your diary rather than calls you never knew you lost.
Can Ava explain the BUS grant and ASHP vs GSHP without overstepping?
Yes. Ava explains the published £7,500 BUS grant criteria and the practical difference between air and ground source in plain English, then guides the caller toward the right option for their property. She never confirms an individual's grant entitlement or promises an outcome — that's settled at the assessment.
Callers ask two things first: am I eligible for the grant, and which system do I need. Ava handles both at the level a good salesperson would, explaining that most owner-occupied homes with a valid EPC qualify, and that ground source needs land while air source suits most properties.
She is careful with claims. She describes the scheme's general criteria but never tells a caller they personally qualify or guarantees the £7,500, because eligibility depends on checks only the assessment confirms. That honesty protects you from mis-selling exposure.
Anything genuinely technical, heat loss calculations, radiator sizing, MCS certification questions, she captures and routes to your engineers rather than answering herself, keeping the line firmly between helpful explanation and qualified advice.
How does Ava convert a price-shopping caller into a booked assessment?
Ava acknowledges the price question, gives an honest installed-cost range net of grant, and explains that an accurate figure needs a free home assessment to size the system. She books that assessment in the same call, turning a ballpark enquiry into a survey rather than a hung-up comparison.
Heat pump pricing genuinely depends on the property, so a firm phone quote is either wrong or dangerous. Ava sidesteps that by giving a realistic range, mentioning the grant deduction, and steering to the assessment as the point where the exact number is produced.
Framing the assessment as free and useful, a proper heat loss survey and a tailored recommendation, gives the price-shopper a reason to commit to you specifically rather than carry on ringing round.
The booking lands in your software immediately, so a caller who started by asking 'roughly how much' ends the call as a qualified assessment in your diary, with the grant interest and property detail attached.
£8,000–£15,000
Typical installed cost of an ASHP or GSHP before grant
Figures already used in this page; UK HVAC industry estimate
£7,500
Current Boiler Upgrade Scheme grant for an air source heat pump
UK government Boiler Upgrade Scheme
First
The credible installer to call back usually books the assessment
avacallai market data
The difference
Voicemail takes a message. Ava books the appointment.
What callers ring about
Every heat pump installs (ashp / gshp) call, handled.
- Heat pump grant enquiries
- ASHP vs GSHP advice
- Home heat loss assessments
- Off-gas heating quotes
Hear it in action
This is what your callers hear.
- Hi, EcoHeat UK — how can I help?
- I'm interested in getting a heat pump. I heard there's a grant?
- Yes — the Boiler Upgrade Scheme currently offers £7,500 off an air source heat pump. Most detached and semi-detached homes qualify. Can I ask what type of property you have?
- It's a three-bed semi, built in the 90s.
- That sounds very promising. I'd like to book a free home assessment for you — it takes about an hour and we'll confirm your eligibility and give you an exact quote. Is next week workable?
Before you choose
What to look for in an AI receptionist for heat pump installs (ashp / gshp).
Accurate, honest grant handling
The receptionist must explain the BUS grant correctly without promising entitlement. Over-claiming on eligibility is a mis-selling risk; vague answers lose the high-intent caller.
Confident ASHP vs GSHP explanation
On a £12,000 job the caller needs credible guidance on air versus ground source. Hear it handle a real off-gas enquiry before you commit.
Books the assessment, not a callback
Heat pump leads compare installers. Insist it books the home assessment in the same call, because a callback queue hands the survey to whoever answered live.
Case context into your software
Bookings in Payaca or Commusoft should carry property type, current heating and grant interest, so your assessor reviews the job before the visit.
Common questions
Everything you’re wondering.
Can Ava explain the Boiler Upgrade Scheme (BUS) grant to callers?
Yes. Ava is trained with up-to-date grant information and can explain the £7,500 ASHP grant in plain terms, helping callers understand their eligibility before the survey.
What qualifying questions does Ava ask heat pump enquirers?
Property type and age, current heating system, EPC rating if known, insulation levels, and whether they've had a heat loss survey. This preps your engineers for the assessment.
Can Ava handle calls from callers who don't know the difference between ASHP and GSHP?
Yes. Ava explains both systems in plain English and guides callers toward the right option based on their property and garden size.
How does Ava handle callers who just want a ballpark price?
Ava explains that accurate pricing requires a free home assessment, then books one on the spot — converting a price-shopping caller into a booked survey.
Heat pump buyers compare several installers. How does Ava win the assessment?
By being the first credible voice they speak to. She explains the BUS grant accurately, qualifies the property, and books the home assessment in the same call, so you're already in their diary while rivals are still returning voicemails.
Will Ava book the assessment into my software?
Yes. Ava writes confirmed home assessments into Payaca, Commusoft, Simpro or Joblogic with the property type, current heating system and grant interest attached, so your assessor reviews the case before the visit.
Can Ava give grant or eligibility advice that gets us in trouble?
She explains the published BUS criteria in plain terms but never confirms an individual's entitlement or promises a grant outcome. She frames the assessment as where eligibility is properly confirmed, which keeps the claims honest and your business safe.
How long until Ava is taking heat pump enquiries?
Typically within 48 hours. We train her on your product range, MCS status, current grant figures and survey areas, connect her to your calendar, then test against real enquiry calls before she goes live.
Pricing
Ava pays for herself on call one.
A heat pump installation is £8,000–£15,000 before grant. One job a month = £96,000–£180,000 annual revenue. Don't miss the enquiry. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
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