AI Receptionist for domestic boiler installs
The AI receptionist that books more boiler installs — without lifting a finger.
Ava is the AI receptionist for boiler installation companies that answers every quote enquiry, qualifies the property and boiler, and books the site survey — before your rivals ring back.
A homeowner ringing for a boiler quote calls three engineers; whoever surveys first usually wins. Each missed quote enquiry forfeits a £2,500–£4,500 install, so two lost calls a week is £20,000–£36,000 a month off the table.
The short answer
The problem
A homeowner rings for a boiler quote. You're on a loft conversion. By the time you ring back, they've already booked three other engineers to quote. You've lost the job before you knew about it.
What Ava does
Ava answers the quote enquiry immediately, captures the property type, current boiler age, fuel type, and preferred appointment window — then books a site visit directly into your calendar. You arrive with context. You win more quotes.
A new boiler installation averages £2,500–£4,500. One extra install a month = your Ava subscription paid 6× over.
How does Ava handle a boiler quote enquiry?
Ava answers immediately, works out whether it's a replacement or a repair, qualifies the property and current boiler, and books a free site survey from your live diary. She captures the make, age, combi or system, fuel and bathroom count so your surveyor arrives with the job already understood.
A quote caller is warm but impatient. They've a list of three engineers and they're dialling down it. Ava turns that fragile enquiry into a booked survey before they reach the second name, which is the single biggest lever on your win rate.
She qualifies like an experienced estimator: a 15-year-old gas combi that keeps cutting out is a clear replacement, while a two-year-old boiler losing pressure is likely a repair. That triage means you don't send a survey out for a job that's really a £90 callout.
The survey writes into Commusoft, Payaca or Tradify against the right slot, with the property detail attached, so reception sees it instantly and the surveyor preps the right boiler options before knocking on the door.
Why do boiler installers lose quotes they never knew about?
Quote enquiries arrive while you're on a job, and homeowners won't wait. They ring three engineers and book a survey with whoever answers. Each missed enquiry forfeits a £2,500–£4,500 install, so two lost calls a week quietly costs £20,000–£36,000 a month.
The install market is a race to the survey. A homeowner who's decided to replace their boiler isn't comparing brochures, they're booking the first surveyor through the door, because that engineer gets to advise, build trust and quote in person.
When your phone rings out, you don't even learn the enquiry happened. There's no voicemail, no callback request, just a job that quietly went to the engineer two postcodes over who happened to pick up.
Ava ends the leak. She answers every line, qualifies the job, and books the survey, so the enquiries that used to vanish into voicemail turn into surveys in your diary instead.
Can Ava book the site survey and chase quiet quotes automatically?
Yes. Ava books surveys straight into Commusoft, Joblogic, Tradify or Powered Now against real availability, then follows up quotes that go quiet with automatic SMS at 24 and 72 hours. She can also ring existing customers when their annual service falls due.
Booking in the same call removes the back-and-forth that loses installs. Ava offers genuine free slots, confirms one, writes it to your calendar, and texts the homeowner a confirmation, so the survey actually happens rather than slipping.
After the survey, leads go cold without nudging. Ava's timed SMS follow-ups re-engage the homeowner who's still mulling it over, which recovers a meaningful share of quotes that would otherwise drift to a competitor.
The recurring-revenue piece is easy money. Ava proactively contacts customers due an annual service, turning a list of past installs into booked work and keeping your gas-safety compliance and warranties on track.
Does Ava capture enough detail for an accurate boiler quote?
Yes. Ava gathers property type, current boiler make and age, combi or system, fuel type, number of bathrooms and any known faults, then logs it into your software. Your surveyor walks in already knowing the job, which shortens the visit and sharpens the quote.
The detail Ava captures is the difference between a guess and a quote. Knowing it's a three-bed semi running a 15-year-old gas combi with two bathrooms tells your surveyor the likely output, flue route and upsell before they arrive.
She never fires a firm price down the phone where a survey is needed, because an inaccurate guess either loses the job or burns your margin. Instead she frames the free survey as where the exact, fixed quote is produced.
Everything lands in Commusoft or Payaca as a structured record, so there's no rekeying and your estimator spends the visit advising the customer rather than gathering basics they could have had in advance.
£2,500–£4,500
Typical value of a single domestic boiler installation
Figures already used in this page; UK HVAC industry estimate
3
Engineers a typical homeowner rings before booking a survey
UK HVAC industry observation
First
The engineer to survey usually wins the install
avacallai market data
The difference
Voicemail takes a message. Ava books the appointment.
What callers ring about
Every domestic boiler installs & servicing call, handled.
- New boiler quote requests
- Boiler replacement enquiries
- Annual service bookings
- Combi or system boiler advice
Hear it in action
This is what your callers hear.
- Good morning, City Heat — how can I help you today?
- Hi, I need a new boiler, mine's about 15 years old and keeps cutting out.
- Of course — sounds like it's time for a replacement. Is it a gas boiler, and do you have a combi or a system boiler currently?
- Gas combi, yeah.
- Great. I can book a free site survey for you — I have Thursday morning or Friday afternoon this week. Which works better?
Before you choose
What to look for in an AI receptionist for domestic boiler installs & servicing.
Books the survey, not a callback
Installs go to the first surveyor through the door. Insist the service books the site survey in the same call rather than dropping the homeowner into a callback queue.
Proper job qualification
It must capture boiler make, age, fuel and bathroom count so your surveyor arrives prepped. A service that only takes a name and number leaves you doing the qualifying twice.
Two-way calendar and software write-back
Confirm it writes confirmed surveys into Commusoft, Payaca or Tradify against live availability, so there's no double-booking and no manual rekeying.
Quote follow-up and service recall
Ask whether it chases quiet quotes by SMS and rings customers due an annual service. Both turn near-misses and old installs into booked, recurring revenue.
Common questions
Everything you’re wondering.
Can Ava qualify whether a caller needs a full replacement or just a service?
Yes. Ava asks about boiler age, fault history, and current symptoms to triage install vs service enquiries — so your engineers arrive prepped for the right job.
Can Ava book site survey appointments directly?
Yes. Ava integrates with your calendar and offers real slots to the caller. No back-and-forth, no missed appointments.
What about follow-up on quote requests that go quiet?
Ava can send automatic SMS follow-ups at 24 hours and 72 hours after a quote request to re-engage leads that haven't confirmed.
Does Ava handle annual servicing reminder calls?
Yes. We can configure Ava to proactively call or message existing customers when their annual service is due — converting passive customers into recurring revenue.
The first engineer to survey usually wins the install. How does Ava help me get there first?
By booking the survey in the same call. A homeowner ringing for a boiler quote has three other engineers on their list. While they're leaving voicemails, Ava has already qualified the property and put a survey in your diary, so you arrive first and with context.
Can Ava capture enough detail for an accurate quote?
Yes. She asks the property type, current boiler age and make, combi or system, fuel type, number of bathrooms and any known faults, then logs it into Commusoft or Payaca so your surveyor walks in already knowing the job.
Will Ava book the survey into my software and calendar?
Yes. Ava writes confirmed site surveys into Commusoft, Joblogic, Tradify or Powered Now against your live availability, so there's no double-booking and reception sees the appointment the moment the call ends.
How quickly can Ava be answering my install enquiries?
Usually within 48 hours. We train her on your boiler brands, pricing approach, survey areas and Gas Safe number, connect her to your calendar, then test against real quote calls before she goes live.
Pricing
Ava pays for herself on call one.
A new boiler installation averages £2,500–£4,500. One extra install a month = your Ava subscription paid 6× over. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
More HVAC sectors
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