AI Receptionist for emergency boiler breakdown
Never miss an emergency boiler breakdown call again.
The problem
It's 11pm in January. A family's boiler has packed in. They're on Google, calling every number that has a heartbeat. Your phone rings. You're under a boiler two streets away. Who answers?
What Ava does
Ava answers instantly, captures the postcode, asks about the boiler make and model, confirms whether there are vulnerable people in the property, and tells the caller your estimated response time — all before you've surfaced from the job you're on.
An emergency boiler call-out averages £350–£900. Miss ten a month and that's £5,000+ gone.
Hear it in action
This is what your callers hear.
- Hi, you've reached City Heat — how can I help?
- Yeah, our boiler's gone off, it's freezing and we've got a newborn.
- I'm so sorry to hear that. Let me get an engineer to you. Can I take your postcode and the boiler make if you know it?
- It's SW11 4RT, it's a Worcester Bosch.
- Perfect. Given you have a newborn, I'm flagging this as priority. Our engineer will contact you within 60 minutes. I'll send you a confirmation text now.
Common questions
Everything you’re wondering.
Can Ava handle out-of-hours emergency boiler calls?
Yes — Ava operates 24/7 with no shift patterns, no sleep, and no sick days. Every emergency call at 2am gets the same response quality as a call at 9am.
What information does Ava capture from a boiler breakdown caller?
Postcode, boiler make and model, fault description, whether the property has vulnerable occupants (elderly, young children), and the caller's preferred callback number. All summarised and sent to you by email or SMS.
Can Ava tell callers your estimated response time?
Yes. You give us your standard response windows (e.g. 'within 2 hours for emergencies within 10 miles') and Ava communicates that clearly to every caller.
What happens if the engineer needs to speak to the customer directly?
Ava can conference in or transfer to your on-call engineer instantly. The caller never hits a dead end.
Pricing
Ava pays for herself on call one.
An emergency boiler call-out averages £350–£900. Miss ten a month and that's £5,000+ gone. Plans from £397/mo. One recovered job a month covers it — everything else is pure upside.
Book a 15-minute demo. See Ava handle a real emergency boiler breakdown call — live.
No slides. No pitch. We dial in, run the scenario, and you see exactly what your customers will hear.
Start Ava →